Frequently Asked Questions
Everything you need to know about shopping and selling with us
Are the items you sell authentic?
Yes, every item undergoes a rigorous multi-point inspection process by our experienced buyers to ensure 100% authenticity and high-quality condition.
How do I sell my clothes to Clothes Mentor?
You can bring your gently used, name-brand designer clothing and accessories to any of our store locations. We pay cash on the spot for items that meet our current style and condition standards.
What is your return policy for online orders?
Standard online orders can be returned within 7 days of delivery, provided the security tag remains attached and the item is in its original sold condition.
How much does shipping cost?
We offer flat-rate shipping starting at $7.99. Shipping costs may vary based on the weight of the items and your delivery location, with free shipping available on orders over $100.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do you determine the pricing for items?
Our pricing is based on several factors including the original retail value, brand demand, current fashion trends, and the specific condition of the individual piece.